At Amir Lattice, we value your satisfaction and strive to provide high-quality products for your home. If you are not fully satisfied with your purchase, our Returns & Refund Policy ensures a smooth process.
Returns
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You may request a return within 7 days of receiving your order.
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Products must be unused, undamaged, and in their original packaging.
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A valid proof of purchase (such as invoice or order confirmation) is required.
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Items that are damaged due to customer mishandling, improper use, or natural wear and tear are not eligible for return.
Exchanges
If you receive a defective or incorrect item, you may request an exchange for the same product or a product of equal value (subject to availability).
Refunds
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Since Amir Lattice operates with Cash on Delivery only, refunds will be processed via the same method.
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If your return is approved, our team will contact you to arrange the refund in cash at the time of product collection or provide a replacement if preferred.
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Refunds may take up to 7–14 business days depending on your location and courier arrangements.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, such as:
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Personal care items used in bathrooms
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Bedding once opened or used
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Customized or special-order products
How to Request a Return or Refund
To initiate a return or refund, please contact us at [email protected] with the following details:
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Order number
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Product name and description
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Reason for return or refund request
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Supporting photos (if the product is defective or damaged)
Shipping Costs for Returns
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If the return is due to an error on our part (wrong or defective product), Amir Lattice will cover the return shipping cost.
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If the return is due to a change of mind, the customer will be responsible for return shipping charges.
Policy Updates
Amir Lattice reserves the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page with the updated effective date.